Frequently Asked Questions

Yes. We size to your true finger size. Our sizing formula already accounts for the connectors, the number of bands and the thickness of the bands, so order the size you normally wear.

No. Sizing is based on your true finger size, connectors included. If you are unsure of your size, request a complimentary ring sizer or chat with us.

Choose the "Not sure of my size" option in the size menu and add the piece to your cart. After you complete your purchase we send you a complimentary ring sizer to confirm your size, and a member of our team will be in touch with any questions.

Yes. To wear a linked ring spread across more than one finger, size for your largest finger.

Size for the finger you will wear the ring on most. Look at the jewelry you already wear and choose the finger that gives you the most use. Sizing for your largest finger gives you the most flexibility, since the ring can then be worn stacked on one finger or spread across several.

Yes, by inquiry. reach us through our contact form or chat with us to place a quarter-size order. Quarter sizes are made as custom orders and can be exchanged for size only within 14 days of receipt.

You want a slight catch, not too tight and not too loose, whichever size fits most comfortably. Each sizing ring is marked on its side. A minus sign means a half size: 5- is size 5.5. For more help, visit our sizing page or chat with us.

No. The ring sizer is our gift to you. Keep it for the future or pass it on to a friend. It is a standard ring sizer and works with most brands.

Use a ring that already fits you well as your guide, then use the International Sizing button on any product page or our sizing page to convert it. Your local jeweler can also measure you, or contact our team by chat or at our contact form.

In-stock orders ship with complimentary second-day FedEx shipping within the US. Please allow 1 to 2 business days for processing. If you need an order urgently, reach us through our contact form or chat with us and we will do our best to accommodate.

Every piece is handmade in our Los Angeles studio. Production is currently 4 to 6 weeks. Once your order is ready it ships with complimentary second-day shipping.

Yes. Overnight shipping is available at checkout for in-stock orders. Standard and expedited transit times can vary by season and office closures. For a current estimate, reach us through our contact form or chat with us.

Yes. For security and insurance, a signature is required on delivery. We are happy to coordinate a specific delivery day or ship to your local FedEx location for pickup. Chat with us to arrange either.

A green dot next to a style means select sizes are in stock and ready to ship, sometimes only one. Open the size menu on the product page: sizes that are in stock say "Ready to ship" next to them. Any other size is made to order in 4 to 6 weeks.

Chat with us or reach us through our contact form and we will help you sort it out.

Yes, and it is complimentary. Add gift wrapping in your cart so we know to add a special touch. To include a handwritten card, add a personal note in the cart and our team will take care of the rest.

Choose "Not sure of my size" in the size menu and add the piece to your cart, then add gift wrapping. We ship a gift-wrapped ring sizer with a card saying what was purchased, so the recipient can confirm their size and we can make the piece.

Certain styles are eligible for complimentary engraving. Chat with us to see whether your piece qualifies.

Yes. Purchase a gift card here in any amount from $50, or chat with us for a custom amount. Gift cards are redeemed in the currency they were purchased in, online or in store, so a gift card is not transferable between our US stores and our London store.

Yes. Connect bands of 18k yellow gold, rose gold and sterling silver, add stones, or design a piece from scratch with our team. Start at our Customize page or visit a store.

Store pieces separately to avoid scratching, remove them before swimming or exercise, and keep them away from lotions and perfume. Clean with a soft cloth and warm soapy water, then dry fully. Bring pieces to a store or contact us for professional cleaning or polishing. See our Care page for full instructions.

Handmade refers to jewelry crafted by skilled artisans using traditional jewelry-making techniques and standard tools of the trade. Specialized machinery may be used at certain stages of production, but each piece involves substantial hands-on craftsmanship, assembly, and finishing.

We have stores in New York, Los Angeles and London, and we host private appointments and pop-ups around the world. Visit Stores & Appointments for locations, hours and travel dates.

No. Our stores welcome both appointments and walk-ins. For a private experience, book an appointment and we will curate a selection around your style. Book through Stores & Appointments.

We offer virtual appointments with an expert wherever you are. We also offer complimentary shipping and returns in the US, so you can try a piece at home. Book a virtual appointment on Stores & Appointments.

Yes, and it is the more sustainable option. reach us through our contact form to place your order and a member of our team will arrange the pickup.

For the holiday season, full-priced items purchased between October 20 and December 31, 2026, are eligible for return or exchange through January 15, 2027. Items must be in new, unworn condition and returned with their original packaging and order receipt. Orders placed outside this period are subject to our standard 14-day return policy. Refunds are issued to the original payment method once the item is received and inspected. Custom orders and discounted or final sale items cannot be returned or exchanged. Custom orders include one complimentary sizing adjustment when requested within 14 days of delivery. Open invoices are valid for 30 days. To start a return or exchange, please contact Customer Care.

Custom orders are final sale and cannot be returned or exchanged. Every custom order does include one complimentary sizing adjustment, requested within 14 days of delivery.

Full-priced main collection pieces purchased from November 1 through the holiday season can be returned or exchanged until January 15. Pieces must be new and unworn, with their original packaging. Custom and final sale items remain final sale. Questions: our contact form.

Yes. Every Spinelli Kilcollin piece comes with a one-year limited warranty from the day you receive it.

If a repair is needed because of a manufacturing issue, we’ll take care of it free of charge. Your warranty also includes one complimentary polish or rhodium re-plating (white or black) during that first year. Read the full policy on our warranty page.

Your warranty covers any manufacturing defects, like structural issues or problems with how the piece was made. It also includes one free polish or re-plating within your first year.

Normal wear and tear isn’t covered. That includes things like scratches, dents, or tarnishing that happen over time. We also can’t cover damage from accidents, misuse, or repairs made by anyone other than Spinelli Kilcollin. Discoloration from skin chemistry, soaps, lotions, or environmental exposure isn’t considered a defect. Loss, theft, or damage from fire or water are also not covered.

All warranty repairs must be done by Spinelli Kilcollin. If you bought your piece through another retailer, please reach out to them directly to start a repair.

Yes, absolutely. We offer repair, polishing, and re-plating services for a fee once your warranty period has passed. Our team can help you with pricing and next steps.

Reach us through our contact form with your order number, photos of your piece, and a short note. We’ll get back to you with instructions on how to send your jewelry to us for evaluation.

We’re happy to continue caring for your jewelry after the one-year warranty period. Repairs, re-plating, and polishing services remain available through our atelier for a service fee, which varies by piece and material.

This limited warranty is Spinelli Kilcollin’s exclusive manufacturer warranty and replaces any other express or implied warranties. Some jurisdictions do not allow certain limitations or exclusions, so these may not apply to you. For additional clarification, please reach us through our contact form.

Yes. International shipping is complimentary on orders over $500. Shipments travel by DHL Express and usually arrive in 2 to 5 working days. A signature is required.

Duties and taxes are calculated and shown at checkout, so there is nothing further to pay on delivery in most countries. If a destination requires additional charges on delivery, checkout will say so. Chat with us for an estimate before you order.

Use the International Sizing button on any product page to convert your local size, or visit our sizing page. If you still need help, chat with us or reach us through our contact form.

Yes. reach us through our contact form to place your order and a member of our team will help plan your visit.