Warranty
Quick Warranty Guide
All Spinelli Kilcollin jewelry comes with a 1-year limited warranty from the date you receive your piece.
If a repair is needed due to a manufacturing defect within that year, we’ll repair it free of charge.
After the first year, repairs and services are still available but will include a service fee.
What’s included in your warranty
- One complimentary polish or replating (black or white rhodium) within the warranty period.
What’s not covered
- Damage from misuse, accidents, or everyday wear (like dents, scratches, or breaks).
- Issues caused by unauthorized repairs or alterations.
- Tarnishing or discoloration caused by skin chemistry, skincare products, soaps, or environmental exposure.
- Loss, theft, fire, flood, or other events beyond our control.
- Routine maintenance or signs of normal aging.
Important
- Only Spinelli Kilcollin can make repairs under this warranty. Boutiques and retailers cannot extend or change this policy.
- If your piece was purchased through a third-party retailer, the repair must be processed directly through them.
Full Warranty Policy
Spinelli Kilcollin offers a one-year (12 month) limited warranty against manufacturing defects from the date of purchase (known as the “Warranty Period”), subject to the following conditions.
If your piece of Spinelli Kilcollin jewelry is returned during the Warranty Period, any component found by our jewelers to be defective as a result of a manufacturing defect will be, at Spinelli Kilcollin’s sole discretion, repaired or replaced free of charge. Upon expiration of the Warranty Period, any services or repairs will be subject to a service charge.
Spinelli Kilcollin does not authorize any third party, such as boutiques or authorized retailers, to make any warranties beyond this Limited Warranty, or to otherwise assume any obligations or liability in connection with the sale of Spinelli Kilcollin’s products.
All gold and silver used in Spinelli Kilcollin products contain 18 karat and 92.5% purity respectively, as per industry standards, unless otherwise expressly stated. External factors like skin pH, skin care products, soaps, and other environmental circumstances causing tarnishing or discoloration is beyond Spinelli Kilcollin’s claim of responsibility. The Spinelli Kilcollin Warranty Period includes one complimentary polish or replating of black or white rhodium. For information on how to properly keep your Spinelli Kilcollin jewelry, please refer to our Care page.
Your Spinelli Kilcollin 1 Year Limited Warranty does not cover
- Defects and damages resulting from misuse, negligence, abnormal or aggressive wear, or from accident (dents, scratches, bends, breaks, etc.)
- Defects and damages caused by improper use, alterations, tampering, dismantling or unauthorized modifications or repairs, as well as services, works and repairs performed by anyone other than Spinelli Kilcollin, or caused by the use of components and/or accessories other than those recommended by Spinelli Kilcollin
- Loss due to fire, flood, theft or other circumstances beyond Spinelli Kilcollin’s control
- Routine maintenance and cleaning, as well as the consequences of the normal wear process and product aging
Spinelli Kilcollin reserves the right to determine whether a returned item is eligible for repair or replacement under warranty. Each piece is individually assessed by our in-house jewelers to ensure the highest standards of quality and craftsmanship.
Warranty FAQ
Do you offer a warranty on your jewelry?
Yes. Every Spinelli Kilcollin piece comes with a one-year limited warranty from the day you receive it.
If a repair is needed because of a manufacturing issue, we’ll take care of it free of charge. Your warranty also includes one complimentary polish or rhodium re-plating (white or black) during that first year.
What does the warranty cover?
Your warranty covers any manufacturing defects, like structural issues or problems with how the piece was made. It also includes one free polish or re-plating within your first year.
What isn’t covered by the warranty?
Normal wear and tear isn’t covered. That includes things like scratches, dents, or tarnishing that happen over time. We also can’t cover damage from accidents, misuse, or repairs made by anyone other than Spinelli Kilcollin. Discoloration from skin chemistry, soaps, lotions, or environmental exposure isn’t considered a defect. Loss, theft, or damage from fire or water are also not covered.
Who can repair my piece under warranty?
All warranty repairs must be done by Spinelli Kilcollin. If you bought your piece through another retailer, please reach out to them directly to start a repair.
Can I still get my piece repaired after the warranty ends?
Yes, absolutely. We offer repair, polishing, and re-plating services for a fee once your warranty period has passed. Our team can help you with pricing and next steps.
How do I start a repair or service request?
Reach us through our contact form with your order number, photos of your piece, and a short note. We’ll get back to you with instructions on how to send your jewelry to us for evaluation.
What happens after my warranty expires?
We’re happy to continue caring for your jewelry after the one-year warranty period. Repairs, re-plating, and polishing services remain available through our atelier for a service fee, which varies by piece and material.
Are there any legal limitations to this warranty?
This limited warranty is Spinelli Kilcollin’s exclusive manufacturer warranty and replaces any other express or implied warranties. Some jurisdictions do not allow certain limitations or exclusions, so these may not apply to you. For additional clarification, please reach us through our contact form.