Holiday FAQs

Q: What is your holiday return policy?

Full-priced items purchased October 20th through December 31st, 2026 are eligible for return or exchange through January 15th, 2027. To qualify for return or exchange, items must be new, unworn, and accompanied by their original packaging.Custom orders are Final Sale (eligible for a complimentary sizing adjustment within 14 days of delivery).Items marked Final Sale are not eligible for return, exchange, or resizing. Every Final Sale piece is still covered by our one-year limited warranty — for full details, visit our Warranty page.Questions? Email us at clientcare@spinellikilcollin.com or reach out through our Contact Form.

Get all of your SK holiday answers here so you feel confident in your purchase this season. If you do not find what you need, chat with us or reach us through our contact form.

When do I need to order to receive my piece before the holidays?

It depends on whether your piece is in stock or made to order.

In stock pieces:

Complimentary 2nd Day (US): order by end of day Sunday, December 20th
Overnight (US): order by end of day Monday, December 21st
International Express: orders must ship by Wednesday, December 16th

Orders to France, Spain & Italy have an earlier cutoff in early December. Email us at clientcare@spinellikilcollin.com or reach out through our Contact Form to confirm your date.

Made to order pieces:

Ombré, channel-set & Hoorsenbuhs collaboration styles: November 9th
Engagement rings, earrings, chains & necklaces, bracelets & bangles: November 16th
Linked rings & all other custom orders: November 25th

Custom orders and size exchanges follow the same cutoff as their category. Please note made to order Titan and Amiri pieces are not available for holiday delivery.

I missed the holiday cutoff. When will my made to order piece arrive?

Made to order pieces ordered after their holiday cutoff will ship with a 6–8 week lead time beginning January 4th, 2027. Once your piece is ready, it will ship with complimentary 2nd Day shipping.

Will orders ship over Thanksgiving weekend?

BFCM orders ship within 3–4 business days of the day they're placed.

What is your holiday return policy?

Full-priced items purchased October 20th through December 31st, 2026 are eligible for return or exchange through January 15th, 2027. To qualify for return or exchange, items must be new, unworn, and accompanied by their original packaging.

Custom orders are Final Sale (eligible for a complimentary sizing adjustment within 14 days of delivery).

Items marked Final Sale are not eligible for return, exchange, or resizing. Every Final Sale piece is still covered by our one-year limited warranty — for full details, visit our Warranty page.

Questions? Email us at clientcare@spinellikilcollin.com or reach out through our Contact Form.

Are sale items eligible for return?

All discounted items are final sale and not eligible for return, exchange, or resizing. Every Final Sale piece is still covered by our one-year limited warranty — for full details, visit our Warranty page.

When is your holiday repair window?

Our holiday repair window closes November 15th, 2026 and reopens January 4th, 2027. Email us at clientcare@spinellikilcollin.com or reach out through our Contact Form with any questions.

What are your holiday store hours?

All stores close at 5PM on Christmas Eve and New Year's Eve, and are closed on Christmas Day and New Year's Day. Our New York & Los Angeles stores close at 5PM the day before Thanksgiving and are closed on Thanksgiving Day.

New York, Soho: extended hours December 17th–23rd, 11AM–8PM (Sunday, December 20th: 12–6PM)
Los Angeles, Western: extended hours December 17th–23rd, 10AM–7PM (Sunday, December 20th: 12–6PM)
London, Mayfair: extended hours November 27th – December 23rd, Monday–Saturday 11AM–7PM, Sunday 12–6PM